Call Center
The incentives and level of support provided by the Denison Development Alliance were instrumental in CIGNA’s decision to consolidate multiple area operational facilities into one state-of-the-art Service Center in the summer of 2007.
With a workforce of 800+ in the Denison Service Center, providing call and claim service to 1.5 million medical customers and 3.4 million dental customers, staffing stability, and minimal employee turnover are critical.
Business Environment
“As an outsource customer service provider, our core business focuses on delivering the ideal customer experience through customer service advisors who are knowledgeable, helpful, and friendly. It all starts with people. It is important to Dialog Direct to be able to have access to a labor market with the best candidates and this is a major consideration when choosing a new site. The fact that the high school graduation rate is 96%, makes it much more desirable than many major cities. The community understands the importance of business development and the Denison Development Alliance helped us every step of the way in becoming a proud part of the Denison community.”
– Eric Rothert, Chief Executive Officer – Dialog Direct
